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IT support in the Heinsberg district

IT support in Heinsberg. Response time under 4 hours.

When the office grinds to a halt, one named contact beats a queue of hold music. Wasacon looks after small and medium businesses in person: remote within minutes, on site when it has to be.

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Response time
under 4 hrs
Remote support
within minutes
On site possible
in 60 min

Kreis Heinsberg

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Tell us briefly what is down. You will hear from us.

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Two colleagues discussing a question at a laptop in a bright workplace.
A named contact instead of a queue

01

What happens when something breaks

Your report does not disappear into a pile of tickets. It reaches the person who knows your systems.

  1. Minute 0 Your report arrives: by phone, by email or through the form on this page.
  2. Minutes Remote support is connected. Many faults are cleared this way, with nobody driving out.
  3. under 4 hrs By now you have an answer and you know where you stand.
  4. 60 minutes If it has to be on site, reaching you inside the Heinsberg district within an hour is possible.

The guaranteed response time under 4 hours applies to customers with a support contract and a matching service level agreement. On site visits depend on location and workload.

02

What we fix straight away

Everyday work in a smaller business is rarely a grand project. It is the things that have to run today.

01

Workstations and hardware

Setting up, replacing and maintaining desktops, laptops, printers and peripherals.

02

Network and servers

Planning, building and running switches, firewalls, VPN and server rooms, structured cabling included.

03

Wi-Fi across the site

Professional UniFi networks for office, storage and workshop. Stable to the far corner, cleanly separated for guests.

04

Microsoft 365 and cloud

Mailboxes, Teams, file storage and Azure: migration, setup and ongoing care from one place.

05

Backup and recovery

Data protection with Veeam on the 3-2-1 rule, plus recovery plans for the day you need them.

06

Protection against attacks

Endpoint detection and response, Sophos for devices and network, firewall care and training for your team.

03

Is something down right now?

Call us. Two minutes on the phone settles whether we solve it remotely or somebody comes out.

+49 2452 860 83 73

If nobody picks up we are with a customer. Leave a message and we will call you back.

Request a callback info@wasacon.com

04

What we work with

No experiments on your systems. We use products that have carried smaller businesses for years.

Microsoft 365 and Azure Working in the cloud, from mailbox to file storage.
Sophos Protection for devices and network.
UniFi Professional Wi-Fi and network infrastructure.
Veeam Dependable protection of your data.

All solutions are GDPR compliant and follow the German BSI baseline protection guidance.

05

Five steps to managed IT

No overnight switch and no standstill. We take over step by step.

01

First conversation

Free and without obligation. You describe what is wrong, we say what we see.

02

Survey

Devices, network, servers and backups are looked at properly.

03

Proposal

A plan that fits your size and your budget, with no line items nobody needs.

04

Rollout

Migration and setup outside busy hours, so the business keeps running.

05

Ongoing care

Monitoring, updates and one named contact who knows your systems.

06

On site across the Heinsberg district

Short distances are the real advantage of a local provider. Somebody who knows your setup does not have to find the server room first.

Owner of a small business working on a laptop and paperwork between shipping boxes.

Regularly working in

  • Heinsberg
  • Erkelenz
  • Hückelhoven
  • Wegberg
  • Geilenkirchen
  • Wassenberg
  • Gangelt
  • Linnich

On site visits in Heinsberg, Erkelenz, Hückelhoven or Wegberg are possible within 60 minutes.

07

A look at the work

From the patch panel to the desk: the subjects that land on the table most often.

Hardware Opening machines, swapping parts, getting them running again
Server room Cabinets, cabling and active network equipment
Workplace Setup and handover right at the machine
Cabling Order in the cabinet saves time on every fault

These photographs show typical working situations, not customer installations.

08

Common questions

What businesses in the Heinsberg district ask most often before working with us.

How fast do you respond to a fault?

The guaranteed response time is under 4 hours. This requires a valid support contract with a matching service level agreement. Over remote support many problems are solved within minutes, with no site visit at all.

What does IT support cost for a small company?

We put together individual packages on a monthly flat rate that follows company size and the scope of the service. In a free first consultation we agree the right scope together.

Can you take over our existing IT?

Yes. We survey what is there, then take over day to day operation and improve the systems step by step, without stopping the business.

What is the difference between managed services and classic support?

With managed services we monitor and maintain your IT continuously, so many problems show up before anyone reports them. Classic support starts once a fault has been reported.

Which businesses do you look after?

Small and medium companies across every trade: crafts, law firms, medical practices, retail and production. We match the scope to what each one needs.

Do you work outside Heinsberg itself?

Yes. We work across the whole Heinsberg district, among others in Erkelenz, Hückelhoven, Wegberg, Geilenkirchen, Wassenberg, Gangelt and Linnich.

09

Ask for advice

Describe briefly what it is about. You get an assessment, not a sales round.

Address
Am Diebsweg 22, 52525 Heinsberg
Available
Monday to Friday, 08:00 to 18:00

First consultationThe first conversation is free and without obligation.

Your enquiry
Rather talk? +49 2452 860 83 73
Call now Callback

Legal notice

Information under section 5 DDG

Wasacon IT-Dienstleistungen

Oleg Wasa

Am Diebsweg 22, 52525 Heinsberg

Deutschland

Contact

Phone: +49 2452 860 83 73

Email: info@wasacon.com

Web: https://wasacon.com

Responsible for the content

Oleg Wasa, Am Diebsweg 22, 52525 Heinsberg

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